CommNet - Client Satisfaction Checklist

COMMNET CLIENT SATISFACTION CHECK LIST

			CommNet Client
Yes	No		Yes	No

		My telephone directory program is generating a good return on investment.

		My agency handles my 'On-Line Yellow Pages' program.

		My agency makes program administration a snap.

		I feel the services offered by my agency are utilized to my maximum benefit.

		My agency understands my business and knows how to target my telephone directory program to our audience.

		My account team is consistent and experienced.

		My account team is easily accessible and responsive.

		Principals of my agency play an active role in managing my telephone directory program.

		I have sufficient notice of directory closing dates.

		The graphic design of my telephone directory ad generates the response we seek.

		I am receiving all the discounts and incentives I am entitled to.

		My agency listens to my concerns and is structured to make decisions quickly to my satsifaction.